Mô tả công việc

- Switch on/off lights/computers.
- Answer incoming calls, within three rings, positively and warmly.
- Accurately direct caller to the appropriate people courteously and professionally.
- Print out the list of meeting by TMK at the beginning of the day. Update this list upon request by TMK or EC. Coordinate the request of canceling/postponing meeting of customers to the related parties (TMK/EC).
- Ensure the tidiness & presentability of the entrance to reflect the positive impression of customers.
- Update the timetable of all the classes on the notice board.
- Prepare materials for the Academic.
* Customer Services:
- Welcome customers (walk-in/booked) with a professional & helpful manner. Get & verify their information to identify the source they come from. Update information to C+ (with walk-in cases).
* Student Services:
- Assign cabins for students learning Multimedia, doing Placement Test/First Class or Level Test. Manage the cabin during the operation hours.
- Confirm attendance, book/cancel classes for customers.
- Print out waiting list & attendance list of the classes; monitor the booking process by papers. Call customers to fill in under-attended classes.
- Prepare end-level Certificates for students.
- Liaise with PTs to follow inactive/missing students by constant reminding & motivating.
- Receive customers’ complaints and direct them to Line Manager for the suggestion; follow up the resolution and update the clients until the case is closed.
- Assisting customers with routine problems and will refer non-routine items to a supervisor.
- Encourage students to practice English or participate in E-zone.
- Work with Line Managers to deliver a caring program to students in order to increase their satisfaction/retention/referral:
- Sending birthday wishes to students monthly, using the center’s Hotline number.
- Updating the center’s Noticeboard regularly with the newest information about the center’s activities.
- Liaise with PTs & ECs in promoting centers’ events & programs.
- Actively supporting new students in their first 2 weeks of learning at SUV.
- Collaborate with PTs to follow & assist students who are approaching the end of their contract.

Yêu cầu công việc

* Qualifications:
- College degree or above
- Experience, Skills, and Competencies
- Experience in customer services
- Customer-centric attitude
- Well-developed presentation and communication skills
- Language: Fluent in English
- Computer: Good at Excel, Microsoft Words, Powerpoint
- Other Requirements: Dress professionally

Phúc lợi công việc

- Competitive Salary + 13th Month Salary.
- Dynamic and young environment.
- Free studying English program.

Cách thức ứng tuyển

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112 Cao Thắng, Phường 4, Quận 3, Hồ Chí Minh
Quy mô: hơn 200 nhân viên

Ngày đăng tuyển

Nơi làm việc
Cần Thơ

Cấp bậc
Nhân viên/ Có kinh nghiệm

Ngành nghề
Chăm sóc khách hàng

Kỹ năng
Tiếng Anh, Tin học văn phòng

Ngôn ngữ trình bày hồ sơ
Bất kỳ

Trình độ học vấn
Cao đẳng

Ứng viên
Nam nữ
Tuyển Nhân viên Chăm Sóc Khách Hàng
Công ty TNHH Speak up Viet Nam
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