Head of Training & Development

- The Training Manager position impacts on the skill, knowledge and attitudes of every employee and ensures the availability and use of effective resource.
- Plans, directs, administers and facilitate all training and development efforts throughout the entire property to include orientation, supervisory development, departmental development, skills training, recognition programs, internal communications and employee events.
- Schedule and facilitate employee, supervisor and management training and development initiatives.
- Conduct needs analysis to determine specialized training needs on property.
- Train and build up Training committee.
- Develops activities/curriculum to enhance standardized training programs.
- Monitors and evaluates to the progress and effectiveness of training and development programs and makes recommendations for improvement.
- Design and produce training aids (i.e. case studies, simulations, games, exercises, etc.) and support materials.
- Function as an internal consultant to assist management in the analysis and identification of organizational issues and development.
- Provides input and assists in preparation of annual budget.
- Utilizes guest feedback systems to conduct needs analysis for training programs.
- Handles all tracking and communication of property training and reporting needs.
- Provides strategic direction for the training team and proactively conveys guidelines for staff that shapes the unparalleled standards expected.
- Determines work procedures, prepares work schedules, and expedites workflow.
- Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
- Studies and standardizes procedures to improve efficiency of subordinates.
- Maintains harmony among workers and resolves grievances.
- Keeps leadership informed on a timely basis of any undue variance from expected results.
- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.