Nhân viên Chăm sóc khách hàng (Customer Service)

Công ty TNHH Esoft Vietnam

Mức lương: 350 - 500 USD Nơi làm việc: Hà Nội

Trình độ: Đại học Đã hết hạn

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Nộp đơn Lưu việc làm

Mô tả công việc

* Monitor customer requests/ complaints:
- Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons/people.
- Follow up on all customer requests and ensure that clients receive the necessary responses/information in due time.
- Follow up pro-actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.
* Update customer requirements:
- Report and update customer's requirement to management, related parties for working and feedback on the solutions.
- Report customer's new request / concern. Feedback on customer's satisfaction in terms of delivery, quality, service and support.
- Provide monthly / quarterly volume forecast to Sales Manager and Production Manager.
* Support sales team:
- Update and maintain the customer information records, customer contact list, carry out the customer satisfaction survey every quarter and report results.
- Support sales with various tasks including lead generation, competitor analysis, client database and key account plans
* Coordinate other departments in customer relations:
- Coordinate with Accounting to generate and update weekly / monthly sales report to Sales Manager and Production Manager.
- Properly handover the ongoing / outstanding tasks among the daily shifts between CSOs and Night Shift Manager.

Yêu cầu công việc

- Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable
- Experience: At least 6 months - 1 year of working experience with customer service and/or marketing and sales, English speaking… Experience with quality assurance and quality management for graphics and photos is an advantage.
- Willing Fresh Graduates
- Languages: Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.
- Solid background in Customer Service
- Good communication skills.
- Patient personality.
- Self-motivated with strong team skills, high degree of punctuality.
- Hard working and good health.

Phúc lợi công việc

- Competitive salary with up to 14 months of salary.
- Salary review once a year
- Annual luxury Kick-off vacation
- International, professional, creative working environment and talented teams
- Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: team building, Football, English…).
- Insurance as Governments regulations (social insurance, medical insurance, unemployment insurance, etc.)
- AON Premium Healthcare Insurance package, with possibility to cover family members
- Relevant training will be provided at the company’s expense and we also allow developers to improve their skill set during normal business hours
- Daily various foods, drink, and seasonal fresh fruits;
- And many other benefits, let's join us to discover!