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Nhân Viên Chăm Sóc Khách Hàng

Công ty TNHH Theodore Alexander HCM

Mức lương: Thỏa thuận Kinh nghiệm: 2 năm Nơi làm việc: Tp Hồ Chí Minh Trình độ: Đại học Đã hết hạn

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Nộp đơn Lưu việc làm

Mô tả công việc

Receives and reviews customer’s proposed order. Evaluates the volume of the order and mode of shipment.
Acknowledges to customer the acceptance of their order and, if required, issues Order Acknowledgement with projected shipment schedule, down payment/LC requirements. Informs that customer of the volume and makes sure that shipment mode is agreed (Including container size). Checks with customer if there are special instructions about the shipment like ship together and required shipping intervals.
Make sure that all references are in place before releasing the orders to MPG (FSD, Teck Pack, FSD for components, and finish panels).
Places confirmed order and submits Purchase Order (PO) to factory to commence cutting.
Monitors the progress of order regularly in close coordination with Master Planning Group (MPG) Department and keeps the customer updated.
Monitor orders with Customer Own Materials (COM) to ensure that materials will be in factory 5 weeks before the scheduled shipment. Ensures proper item number set up and disseminates all necessary information to Upholstery, RDD and MPG.
In case of cancellation of order, communicates with MPG if possible to cancel and ask for management’s approval to cancel.
Forwards & makes recommendations on any Order Management related issues to CS Manager for review, comments & approval.
Responsible in generating and disseminating Order Acknowledgement to all concerned departments.
Monitors status of Letter of Credit (LC) or cash payment to ensure that there will be no payment problems before or during or after shipment.
Places & deducts shipment in the system to ensure correctness of customer’s outstanding orders.
Prepares invoice and bills customer.
After shipment, advise customer as soon as possible of shipping details and monitors flow of shipping documents to ensure timely receipt and clearance of goods by customers.
Prepares and releases original shipping documents (Invoice, Packing List, Bill of Lading, Certificate of Origin, etc) to customer or their broker once the money is credited to our account (For payment of balance). This task includes close coordination with Import & Export Department & Accounting Department.
Does outstanding order reconciliation with the customer regularly.
Monitors outstanding order (By customer & by factory) and alerts customers and CS Manager if it is at critical level.

Yêu cầu công việc

Bachelor’s Degree.
2-years experiences at least.
Good Communication in English.
Experience in running proper customer service activities and/ or logistic/planning in manufacturing industry, preferred in multinational companies is an advantage.
Experience in the field of wood furniture manufacturing is an advantage.
Familiar with common ERP systems in supply chain management. Hands-on IT knowledge is of additional advantage.
Structured approach in solving business issues.
Ability to work to tight schedules and meet deadlines.