Ngành nghề
Nơi làm việc
Trần Long
Thông tin nghề nghiệp
10
Cao đẳng
Kiểm sát viên
Tp Hồ Chí Minh
Kinh nghiệm làm việc
Từ 2009 đến 2011: Nhân viên/ Có kinh nghiệm tại The Caravelle Hotel SaiGon
The hotel was opened to the public on Christmas Eve 1959, when the city was known as Saigon
Từ 2011 đến 2013: Kiểm sát viên tại Kryoga Vietnam
Kryoga by Master Kamal – focus on Yoga and Bollywood dance.We help our members
unleash their potential and creative inner energy.
Cooperating with Sales Manager, supporting Sales Team.
Arranging training classes for sales staff to ensure they are informed of new classes
and innovation or teachers.
Coming up with new yoga package and pricing list.
Having answers ready for the most common questions customers are likely to ask.
Learning about customers' expectations by getting feedback from callers.
Completing all administrative duties related to the customer service department.
Analyzing customer transactions, correcting records and adjusting errors.
Building and maintaining relationships with key customers and members of staff.
Using feedback forms, surveys and questionnaires to find out what customers think.
Going the extra mile to make customers and potential customers feel valued.
Dealing with customer enquiries by email, post and in person to get information from clients.
unleash their potential and creative inner energy.
Cooperating with Sales Manager, supporting Sales Team.
Arranging training classes for sales staff to ensure they are informed of new classes
and innovation or teachers.
Coming up with new yoga package and pricing list.
Having answers ready for the most common questions customers are likely to ask.
Learning about customers' expectations by getting feedback from callers.
Completing all administrative duties related to the customer service department.
Analyzing customer transactions, correcting records and adjusting errors.
Building and maintaining relationships with key customers and members of staff.
Using feedback forms, surveys and questionnaires to find out what customers think.
Going the extra mile to make customers and potential customers feel valued.
Dealing with customer enquiries by email, post and in person to get information from clients.
Từ 2013 đến 2020: Kiểm sát viên tại Bitexco Group, Star Fitness
Star Fitness is where you can find the highest level of personal service, in a modern, clean,
well-organized fitness environment.
Focusing on supervising and training Front-desk team: Receptionist, Cashiers, Customer
Service Staff.
Supervising the greeting of members, consulting and selling membership: give
facility tours and explain about membership prices & regulations for potential
members, handle member’s registration, collect payments and prepare the record and
related documents.
Leading, monitoring, motivating and inspiring the front-desk team; providing
guidance and support.
Dealing with customer complaints and inquiries by email, SMS, hotline and in person.
Preparing invoices for members and contact them for payments.
Coordinating with the accounting department about payments & VAT invoices.
Coordinating with supplier to create new controlling software system.
Reviewing of existing standards and procedures while implementing new best
practices to ensure a seamless delivery of Front-Desk Services.
Reviewing uniform requirements, stationeries…
Preparing daily, monthly and yearly reports about membership and revenue, bonus sheet for sales.
Supporting the interview activities.
well-organized fitness environment.
Focusing on supervising and training Front-desk team: Receptionist, Cashiers, Customer
Service Staff.
Supervising the greeting of members, consulting and selling membership: give
facility tours and explain about membership prices & regulations for potential
members, handle member’s registration, collect payments and prepare the record and
related documents.
Leading, monitoring, motivating and inspiring the front-desk team; providing
guidance and support.
Dealing with customer complaints and inquiries by email, SMS, hotline and in person.
Preparing invoices for members and contact them for payments.
Coordinating with the accounting department about payments & VAT invoices.
Coordinating with supplier to create new controlling software system.
Reviewing of existing standards and procedures while implementing new best
practices to ensure a seamless delivery of Front-Desk Services.
Reviewing uniform requirements, stationeries…
Preparing daily, monthly and yearly reports about membership and revenue, bonus sheet for sales.
Supporting the interview activities.
Kỹ năng
Proven leadership, communication and management skills.
Strong experience in people management and customer service.
Practical computer experience, with good working-knowledge of Word, Excel, and PowerPoint.
Good problem solver, with a keen attention to detail and quality.
Independent worker with a high degree of initiative and motivation to serve customers and respond to management needs.
Strong experience in people management and customer service.
Practical computer experience, with good working-knowledge of Word, Excel, and PowerPoint.
Good problem solver, with a keen attention to detail and quality.
Independent worker with a high degree of initiative and motivation to serve customers and respond to management needs.
Ngoại ngữ
- Tiếng Việt (Trung cấp)
- Tiếng Anh (Sơ cấp)
- Tiếng Anh (Sơ cấp)
Học vấn bằng cấp
Chưa cập nhật
Mục tiêu nghề nghiệp
Good listener, friendly and helpful Customer Service Supervisor with a dedication to providing excellent service. Experience working in sport and fitness environment for the past 7 years.