Ngành nghề
Nơi làm việc
Hoàng Trung Vỹ
Thông tin nghề nghiệp
5
Đại học
Nhân viên/ Có kinh nghiệm
Tp Hồ Chí Minh
Kinh nghiệm làm việc
Nhân viên/ Có kinh nghiệm tại Merperle Crystal Palace
Customer service supervisor
Merperle Crystal Palace/HCMC/2016 - present
Maintained customer satisfaction, covering categories such as friendliness, efficiency, helpfulness, and knowledgeability. Supporting and trainning new co-worker in using a Point of sale terminal, room inspection, providing guest services, and confirming online reservation services.
Utilise interpersonal and communication skills while providing expectional customer service and engaging with cutomer to tailor advise and recommendations.
Take and confirm reservation over phone, email and in person,ensuring no reservation overclaps or hotel over-booking.
Merperle Crystal Palace/HCMC/2016 - present
Maintained customer satisfaction, covering categories such as friendliness, efficiency, helpfulness, and knowledgeability. Supporting and trainning new co-worker in using a Point of sale terminal, room inspection, providing guest services, and confirming online reservation services.
Utilise interpersonal and communication skills while providing expectional customer service and engaging with cutomer to tailor advise and recommendations.
Take and confirm reservation over phone, email and in person,ensuring no reservation overclaps or hotel over-booking.
Nhân viên/ Có kinh nghiệm tại Golden Lotus Hotel
Greet and register guest in hotel room, memorizing faces and names to ensure persionalized service throughout guest stay.
Respond to customer emails and telephone calls to resolve problems such as wrong reservations, issues payments, exchanges, and refunds.
Supplied guest with directions, travel information and other information such as available services and point of interest.
Respond to customer emails and telephone calls to resolve problems such as wrong reservations, issues payments, exchanges, and refunds.
Supplied guest with directions, travel information and other information such as available services and point of interest.
Kỹ năng
- Problem-solving
- Customer
- service
- Interpersonal skill
- Call centre
- Operations
- Computer literacy
- Customer
- service
- Interpersonal skill
- Call centre
- Operations
- Computer literacy
Ngoại ngữ
- Tiếng Anh (Trung cấp)
Học vấn bằng cấp
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Mục tiêu nghề nghiệp
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