Ngành nghề
Nơi làm việc
Lê Minh Tài
Thông tin nghề nghiệp
1
Đại học
Trưởng phòng/ Quản lý cấp trung
Tp Hồ Chí Minh
Kinh nghiệm làm việc
Từ 2019 đến 2020: Quản lý tại BASEBS (Call Center System Provider)
- Manage Technical Support Team (Level 1), which receives information from customers fully & ensures
the commitment of quality to customers (Via SLAs). (Team members: 4 members in HCM City and 2
members in HN).
- Find, maintain and develop human resources to meet well and sustainably for the group's work goals.
- Research documents and train employees on technical skills and customer care skills
- Support level 1 customers Hosted CC using Avaya and PCCE1, PCCE2, CCX premium, CCX enhanced ...
systems of Cisco.
- Manage and monitor incidents and customer requests through Incident Management.
- Advise and improve new solutions to support customers quickly, efficiently and friendliness. Apply
knowledge base to process tickets quickly and update knowledge base.
- Build a website for customers to self service.
- Review and confirm the errors of the parties to calculate the monthly bill.
- Management of retrieval devices and new deployment equipment
the commitment of quality to customers (Via SLAs). (Team members: 4 members in HCM City and 2
members in HN).
- Find, maintain and develop human resources to meet well and sustainably for the group's work goals.
- Research documents and train employees on technical skills and customer care skills
- Support level 1 customers Hosted CC using Avaya and PCCE1, PCCE2, CCX premium, CCX enhanced ...
systems of Cisco.
- Manage and monitor incidents and customer requests through Incident Management.
- Advise and improve new solutions to support customers quickly, efficiently and friendliness. Apply
knowledge base to process tickets quickly and update knowledge base.
- Build a website for customers to self service.
- Review and confirm the errors of the parties to calculate the monthly bill.
- Management of retrieval devices and new deployment equipment
Từ 2016 đến 2019: Nhân viên/ Có kinh nghiệm tại Avery Dennison
- Build, configure and maintain workstations, including approved hardware and software components.
- Backup device, tape management, testing and off-site storage administration.
- Maintains the integrity of the Asset Management DB to record, changes, modifications & Deletions.
- Collaborate with relevant teams to implement upgrades and troubleshooting systems
- System documentation, review, administration, and filing
- Backup device, tape management, testing and off-site storage administration.
- Maintains the integrity of the Asset Management DB to record, changes, modifications & Deletions.
- Collaborate with relevant teams to implement upgrades and troubleshooting systems
- System documentation, review, administration, and filing
Từ 2016 đến 2016: Nhân viên/ Có kinh nghiệm tại NSJ
- Perform administrative tasks depth on Window Server.
- Building Web Server, DB Server, Media Server, Cloud.
- Monitor, analyze, alert and troubleshoot complex systems.
- Writing documentation on deployment and maintenance of the system
- Building Web Server, DB Server, Media Server, Cloud.
- Monitor, analyze, alert and troubleshoot complex systems.
- Writing documentation on deployment and maintenance of the system
Từ 2014 đến 2016: Trưởng nhóm / ban tại FPT Telecom
- Team members: ~10 people
- Manage a team who have troubleshooted the Internet connection, camera, ivoce, FPT TV service.
- Deploy projects based on systems such as LAN, WLAN, IPTV for FPT's customers.
- Manage a team who have troubleshooted the Internet connection, camera, ivoce, FPT TV service.
- Deploy projects based on systems such as LAN, WLAN, IPTV for FPT's customers.
Kỹ năng
Soft Skills: Team management, project management, interpersonal, technical strategy, good communication and presenting, experience of IT training for users, well able to collaborate with 3rd parties.
Ngoại ngữ
- Tiếng Anh (Trung cấp)
Học vấn bằng cấp
- Ho Chi Minh City Pedagogic University
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