Hồ sơ ứng viên

Administrative Management
- Strategic Inputs: properly develop and manage department objective and plans in the line with the company’s strategic objectives. Plan and monitor budgets to ensure effectiveness and efficiency. Identify and apply ways to save cost.
- Office and factory administration management: Well manage office support service including arrangement of transportation, purchases, property maintenance, insurance, communications, hospitality to visitors and housekeeping to make sure that office services are managed effectively and efficiently; effectively coordinate and schedule of vehicles, meeting rooms, equipment, and other assets; manage and maintain inventory of supplies, equipment and all other properties that belong to the company; properly insure and regularly maintain vehicles and office equipment for prolong use; fully comply the security procedures on asset safekeeping, ensure the office and factory are security and safety; and ensure that office and factory are always clean, tidy and presentable.
- Logistic arrangements for employees and visitors’s trips are professional managed and their stay is comfortable; ensure that air tickets, accommodation bookings, transportation as required are made in accordance with visit plans/itinerary; arrangement visa, work permit, temporary residence card for employees and visitors...

Procurement management:
- Supply chain management: follow the company’s strategy and action plan to make suitable plan for admin department, support effectively and efficiently for operation; procurement plans are developed and implemented with high quality and in a timely manner.
- Strategic sourcing management: to find high quality suppliers with high quality of good and service and reasonable price for the company, fit with the company policies and requirements Negotiate the terms and conditions of the contracts, and make plans for monthly order with suppliers to make sure the delivery on time and high quality of products; solve any issues related to procurement process; research market period to update the reasonable price with suppliers...
- Reporting: prepare to send weekly and monthly report in an accurate and timely manner which including the spent and saving reports.

Human resource and admin management: build organization chart, company polices, standard of procedures and hiring schedule base on the company’s strategic objectives, arrange business trips for employees in the company including air ticket, accommodation and transportation; manage office support service such as cleaning, security, safety, purchases, property maintainance, hospitality to visitors... Plan budget for office services and control the cost.
- Business management: work with project team to do business action plan, forecast budget and revenue; negotiate and finalize the economic contracts with clients and suppliers; building the good relationships with suppliers and clients; audit and monitor the implementation of all project to meet deadline, high quality, safety and save cost...

Control the quality of service to ensure high quality service: Build standards of services for the company; supervise the service quality of all retail showrooms and shops, and staff's performance to make sure the nice working conditions and high performance of all staffs and bring the best service to our customers; finding out all problems and defects and work closely with all head departments to fix these issues and improve the retail shop's service; investigating all problems related to customer's issue and handling all the violations with company's police. Follow up with all HODs to make sure the problems are solved.
- Customer service management: build the membership and promotion programs for customers, receive all feedback and complains from customers and solve any client’s problems to satify them. Build up customer service programs, manage and follow up the implementation.
- Other tasks: Work with IT team to build dataroom software system to collect customer’s information;

Control to keep high quality service of the resort: assign the job for quality control staffs and built the check list for frequently auditing for all departments; manage staffs to check whole resort area and staff's performance to make sure the nice working condition of our resort and high performance of all departments and bring the best service to our customers; find out all problems or any issue and work closely with all head departments to fix these issues and improve the resort's service; solve the problems related to staff’s performance, customer’s complain, any case don’t follow the company’s rules or SOPs; suggest or raise ideas to Board of Management to improve the quality of resort, working conditions for employees and save cost of operation
- Improvement the quality of resort service: coordinate with HODs to find suitable ways to improve the performance of employees and quality of service; overview and edit the SOPs to be suitable with current operation; encourage employees to raise the ideas or suggestion to improve the quality and capacity of the resort.

Pre-Opening, Construction Phase
- Project management: On behalf of GM to supervise the construction, including working with
constructors, suppliers, board of management to meet deadline and standards and weekly report
to GM; overview payment documents to send accounting to process; monitor the pre-opening
budget and report monthly to GM;
- Procurement management: Liaise and negotiate to get a reasonable price with vendors,
overview and finalize the contract, follow up the delivery and payment; manage all the orders
with reasonable quantity and report the pre-opening expense compare with the budget and save
cost for the company.
- Administration management: manage all office service such as housekeeping, security,
purchases, maintanance, receptionist; mange all administration jobs like arrange business trip,
visa, booking hotel for GM and guests... and other tasks.
Setup Phase for Full Operation
- Human Resource - research and build manning guide, salary range and hiring strategy to meet
Grand Opening deadline and save cost; planning budget of salary; Overview the company’s
policies and standards, training documents for employees.
- Set up for Operation: work with all HODs about budget for full operation, forecast annual
revenue and P&L report; Setup financial and purchasing procedures and policies for golf course
to make sure the operation smoothly after Grand Opening. Checking SOPs all of departments
before applying; Work with all HODs to follow tasks to make sure everything in prepared and
completed on time; work with department and vendors to complete the software company to
set up for operation; support sales team to set up the price for our service, overview the contract
with clients and work with finance team to set up on accouting system.
- Set up administration and procurement: build procedures for administration and procurement
including strategic inputs, office service and guest relations, supply chain and strategic sourcing
management to make sure the office managed effectively and efficiently, the ad-hoc issues are timely and properly handled, the logistic arrangements for employees and GM’s trips are professional managed and comfortable.
- Prepare for Grand opening: participate on doing plan for grand opening and follow up with related departments to complete the tasks on time and effectively; work with vendors and business partners to finalize the contracts for the event; control the budget and report weekly about the preparation to GM and BOD.
Full Operation Phase
- Operation management: Working with all Head of Departments to develop, implement and maintain company's policies and procedures and create a professional and fair working environment for all staffs where the employee can learn, work well and have fun; full comprehension of P&L reports, analyzing the business results and suggest new strategy for GM and cost control; Developing and undertaking some training programs for staffs; weekly and montly report for GM and BOD about operation of the golf course including profit and lost report, suggest suitable ways to save cost and increase the revenue for the golf course.
- Administration and procurement management: manage admin and procurement staffs to
support for operation’s running smoothly and effectively, follow the company’s policies and standards, training for staffs; find the way to improve the quality of administration and
procurement and save cost for the company.
- Other tasks: Liaise with other local organizations to organize charity programs for the company
including site’s visit, meeting related people to know what need to be help, plan budget and
report to BOD; monitor the charity program until it is completed.
Achievement: The best employee of the year 2013

Marketing management: study and develop new Google and Facebook ads to match with
customer’s need such as Google banner ads, Facebook ads and Google plus ads then training
for techical team how to set up ad campain.
- Operation management: manage team of 15 technical staffs to set up the ad compaign for
clients, solve any problems related to customer’s ads running smoothly and advice clients to
improve the affective of ad campaign; making department report and doing analysis to achieve
target; evaluating the performance of each staff; training for sale department about new service
and how to advice clients.
- Other tasks: make monthly report to Google and Facebook, weekly report to General Director.

Marketing to support sales team: was in charge of website management including design and
content, continuously update contents for the website; design and write content for company’s
brochure.
- Operation management: manage daily operation; participate on doing bidding documents; plan
and monitor budget for each project, audit the implemetation of installing the inbuilding
coverage system to make sure all projects are high quality, safety, completed on time; monitor
the maintainance plan of technical team; review all documents before submitting to director,
overview all the economic contracts and negotiate the contract’s term and conditions with
business partners... Ensure daily operation are managed effectively and effiently; weekly report
about company’s operation to Director.
- Administration management: plan budget and monitor the expend or office operation; arrange
transportation and commodation for Director and employees; well manage office support
services including maintainance, houseking, security, .. to make sure the office is always clean,
tidy and well managed.

Control to ensure high quality of products: manage more than 60 workers and many machines
and make sure QC operation running smoothly; writing and updating new SOPs and instruction
of quality process and training for staffs to make sure all staffs understanding and doing well
their job, ensure the measuring result is correct; report any problems related to quality of the
products to production team to investigate the errors and make improvement;
- Improvement QC process to increase the capaticities and working results: continuously audit
the QC process to find the way to increase the capacity and quality of the products; evaluate
the risks of the QC process and find methods to decrease them and maximinze the correction
of machinery...