Hồ sơ ứng viên

• Organize Annual General/Partner Meeting of BOD - task assigned:
paperwork, meeting arrangements, documents preparation and record meeting minutes.
• In charge of emails transferring from the BOD, including informing
involved parties, cooperating involved parties, processing emails at
a defined level.
• Report to BOD for administrative requests. Cooperate tasks of
different teams and assist managers when there are requests related to the Company’s business come through the BOD.
• Remind BOD of important tasks, deadlines and events. Make sure
that no urgent document/emails sent to the BOD stay unread during
the BOD’s leave. Carry out different administrative procedures under company’s name as required.
• Arranging travel, visas and accommodation and, occasionally,
travelling with the manager to take notes or dictation at meetings.
• Maintaining the office system, checking email , faxes and posts
from foreign business partners every day, often corresponding on
behalf of the manager in case there are some orders/tenders from
important domestic clients/companies or big problems need to be
solved urgently.
• Translate all the documents from English into Vietnamese
language and provide to all the relevant employees

• Assist BOD on the management and operation of all activities of
the company.
• Assist in the implementation of the company's strategies by
ensuring that the BOD's decisions and directions are informed and
taken to the relevant departments seriously.
• Assist BOD to follow the effectiveness of action plan as the
meeting minute.
• Support departments as needed.
• Monitor compliance with regulatory requirements.
• Assist the BOD in maintaining good relations in internal and
external relations to facilitate business operations.
• Capture new ideas and initiatives to improve the brand's business
performance.
• Review documents, contracts and other parts from the department
before submitting to the BOD for approval.
• Collect information and make reports to BOD.
• Prepare all documentation to attend the meeting of the department as requested/scheduled by the BOD.
• Conduct all administration tasks, manage time and control
calendar of the BOD.
• Arranging travel, visas and accommodation and, occasionally,
travelling with the manager to take notes or dictation at meetings.
• Maintaining the office system, database, arrange and store
important docs of the company.
• Translate all the documents from English into Vietnamese
language and provide to all the relevant employees
• On the behalf of manager , represent company to communicate
and work with foreign companies/suppliers/business partners such
as dealing in terms in commercial contracts, prices, logistics or
other relevant issues by emails, phones...then make specific plans,
follow up to make sure not only the orders will catch up with
deadline of the tenders/contracts also the duty assigned by BOD
completed as requested

+ Hiring, training, and disciplining of restaurant staff.
+ Managing employees requires training and communicating
restaurant policies to the workers, scheduling shifts, and calling in
workers when there is a gap in shift coverage.
+ Taking complaints and greeting customers.
+ Present on the restaurant floor and in the kitchen to monitor the
quality of the service and the food.
+ Ensure the restaurant complies with local health and safety codes
for eating establishments.
+ Perform the administrative duties for the facility, such as ordering
inventory and supplies, tallying receipts, preparing deposits, and
processing employee payroll.
+ Ensure that overtime will only be accepted under extreme
circumstances.
+ Responsible for accurate accounting close out of special events
for shifts.
+ Other extra assigned duty by Company

+ Hiring, training, and coaching all staffs on customer service skills,
F&B knowledge and health & safety standards.
+Reduce variable cost by 7% through tighter controls on overtime
expenditures and inventory waste.
+ Consistently exceeds monthly sales goals by a minimum of 10%
by training FOH staff on up-selling techniques and by creating
featured F&B program.
+ Managing employees requires training and communicating
restaurant policies to the workers, scheduling shifts, and calling in
workers when there is a gap in shift coverage.
+ Taking complaints and greeting customers.
+ Present on the restaurant floor and in the kitchen to monitor the
quality of the service and the food.
+ Ensure the restaurant complies with local health and safety codes
for eating establishments.
+ Perform the administrative duties for the facility, such as ordering
inventory and supplies, tallying receipts, preparing deposits, and
processing employee payroll.
+ Ensure that overtime will only be accepted under extreme
circumstances.
+ Responsible for accurate accounting close out of special events
for shifts.
+ Confirm daily/shift labor hours for payroll using end of week labor
report on the Labor ManagerActive participation throughout shift to
maximize sales.
+ Conduct daily or weekly service sales contests.
+ All recap forms completed involving daily activity (hourly sales, cy
sales, wait time) – turned into accounting in a timely manner.

+ Serve as a key member of the COSTA 's leader team regarding to
Customer service to make specific strategies for each season,
transmit them to other departments in order to let them know and
prepare everything in advance before starting the season.
+ To consistently provide thoughtful, caring and sincere service.
+ To identify and anticipate Guests’ needs and ensure personalized
service is provided
+ Make a timetable according to the passenger's special plans or
arrangements for relevant services to assist them intend to make
during their stay
+ To fully understand and have knowledge of all in suite services,
technology, amenities, functions & systems
+ Ensure long-staying/special-attention/occasion-celebrating
guests are taken care of exclusively, paying particular attention to
their needs and requests
+ Supervised customer service training for ground staff and call
center agents and quality checked materials, thereby ensuring bestin-class customer relations.
+ Strengthened company's business by leading implementation of
excellent customer service and hospitality procedures.
+ Offer efficient and professional customer service and resolves
passenger problems as required.
+ Evaluated supervised and coordinated training for customer
service agents.
+ Booked passenger reservation using Customer Service
Management System.
+ Responded and resolved escalated Customer Service
issues.Managed ground and customer service operations.
+ Offer efficient and professional customer service.Minimizecustomer service related delays.
+ Other related tasks