Hồ sơ ứng viên

• Setting up equipment and getting things ready for lesson
• Helping pupils who need extra support to complete tasks
• Comforting and caring for children if they have accident or are upset
• Helping teachers to maintain records
• Supporting and organizing school activities and special events such as X-Mas
party, Halloween
• Interpreting for foreign teachers when needed

RECEPTIONIST
• Administering all routes of reservations (e.g, online, phone) to ensure that room
bookings are made and recorded accurately
• Completing procedures when guests arrive and leave: check-in and check-out
• Preparing bills and taking payments
• Taking and passing on messages to guests
• Dealing with special requests from guests (like booking theatre tickets or storing
valuable items)
• Dealing with complaints or problems
• Undertaking front of house duties, including meeting, greeting and attending to
the needs of guests,to ensure a superb customer service experience

DIRECTOR ASSISTANT
• Coordinating with Marketing department and other departments to organize
product seminars and yearly events
• Collecting and managing current customers' data
• Keeping records of customer interactions and transactions, recording details of
inquiries, complaints, and comments
• Assisting in developing and implementing plans and goals for the department
• Working with the director to coordinate and supervise daily operations
• Attending weekly meeting, making reports and submitting them to the director
and other executives
• Translating documents when needed
• Planning and implementing the annual events including Year End party, product
seminars, product launching.
• Organizing and maintaining diaries and making appointments for the Director
• Dealing with incoming email, often corresponding on behalf of the Director
• Liaising with foreign suppliers, placing several orders about products for
company and sales, preparing documents for custom clearance
• Supporting Marketing Department with marketing activities such as online
advertorials, TV
• Other tasks assigned by director
Achievement
• Accomplishment in every company target
• Successful support for director and other departments

CUSTOMER SERVICE – Waitress All Rounder
• Presenting menu, willing to answer questions and making recommendation
regarding food and beverages upon request
• Taking orders, serving food and beverage
• Making cold beverages required such as juice, smoothies, iced beverages
(coffee, mocha, chocolate)
• Maintaining table cleanliness, assisting in keeping the shop clean and cool

CUSTOMER SERVICE CUM FOOD & BEVERAGE OPERATIONS
COORDINATOR
• Welcoming and greeting customers, taking orders and serving food and
beverages
• Boosting sales and upselling F&B products while serving customers to help
increase the restaurant revenues
• Complying with sequence of service for food and beverage, and following
instructions to ensure the timeliness of service to guests and service delivery in
proper and professional manner
• Working closely with the management within the food and beverage department
to develop and achieve high quality service, presentation and delivery to all
guests
• Assisting Event sales activities as meeting prospective clients and agents,
providing and working on the contract detailing their specific needs and
expectations regarding setup,menus
• Organizing and administering controls for special events to ensure that all set
policies are followed upon a written, signed contract
• Supervising restaurant and event activities to make reports and suggest
improvements to meet customers’ needs and expectations and enhance the
service quality
• Managing and handling a variety of customer inquiries and complaints that arise
• Other duties directed by Management