Hồ sơ ứng viên

Description:
 Monitor customer requests/ complaints:
 Monitor customer service email account, Whatsapp account and others for all incoming requests, and distribute to the right persons/people.
 Follow up on all customer requests and ensure that clients receive the necessary responses/information in due time.
 Follow up pro-actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.
 Update customer requirements:
 Report and update customer's requirement to management, related parties for working and feedback on the solutions.
 Report customer's new request / concern. Feedback on customer's satisfaction in terms of delivery, quality, service and support.
 Provide monthly / quarterly volume forecast to Sales Manager and Production Manager

 Support sales team:
 Update and maintain the customer information records, customer contact list, carry out the customer satisfaction survey every quarter and report results.
 Receive orders in English from foreign clients, evaluate, translate, revert all the details and notices Vietnamese for the production department
 Coordinate other departments in customer relations:
 Coordinate with Accounting Department to generate and update weekly / monthly sales report to Sales Manager and Production Manager.

03/2019-02/2020 Customer Service Officer
Vinech, Linh Dam, Hoang Mai, Hanoi
Description:
 Manage in and out emails, support foreign clients
 Daily support customers via live chat, email and phones
 Transmit buyers’ ideas, reviews and experience to managers accurately
 Increase sales revenue and
 Others if required.

03/2018-now Business Development staff
Tay Son, Dong Da, Hanoi
Description:
 Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets
 Researching the needs of other companies and learning who makes decisions about purchasing
 Contacting potential clients via email or phone to establish rapport
 Developing quotes and proposals
 Negotiating and renegotiating by phone, email, and in person
 Collaborate with colleagues and peers on the sales, marketing, and product development teams to improve overall customer experience and satisfaction
 Stay up to date on company best practices, policies, products, pricing, and promotions
 Increase overall sales efficiency and profitability through excellent salesmanship
 Others if required.

03/2016-01/2018 Order management staff
ABC BacNinh JSC, Dai Dong, Tien Du, BacNinh
Description:
 Receive and process orders in English and Vietnamese
 Give quotations to customers
 Plan production schedule
 Connect to domestic and foreign customers by phone, email to inform and ensure the delivery plans and
 Maintain customer information on management software
 Track debts of customers
 Check the production process and
 Others if required.

12/2014-02/2016 Counsellor
Takus Center, Vong street, Hai Ba Trưng, Hanoi
Description:
 Counsel directly and indirectly counseling for students about English courses in center
 Keep in contact with potential customers by email, phone or in the office
 Be responsible about the target numbers
 Take care of the students of center
 Maintain the relationship between center and its students to master useful educational information
 Participate in entrance examinations and opening (call, monitor list of classes under management)
 Give instructions and procedures for entrance examination of the candidates
 Make enrollment and placement procedures for students and
 Give proposals for general improvements of the Center.

06/2014 – 12/2014 Sales Consultant
Aliza Co., 48 Le Dai Hanh, Hai Ba Trung, Hanoi
Description:
 Consult customers fashion items, such as shoes and women bags
 Introduce the suitable goods base on customers
 Get the target sales number and maintain relations with customers
 Keep clean the working areas
 Support management and make to stock replenishment activities
 Participate in new product launch programs and related events
 Do others if required.

04/2014-10/2013Part-time English Consultant
Cross Center, Vu Ngoc Phan, Dong Da, Hanoi
Description:
 Find potential students
 Consult the most effective course(s) for the students
 Convince the students to enroll the courses
 Keep in contact with potential customers often to understand the students’ needs and satisfy their needs.