Ngành nghề
Nơi làm việc
Trương Lê Phụng Thư
Thông tin nghề nghiệp
3
Đại học
Độc thân
Nhân viên/ Có kinh nghiệm
Tp Hồ Chí Minh
, triệu
Kinh nghiệm làm việc
Từ 2020 đến 2020: Nhân viên/ Có kinh nghiệm tại One on One English
Build and maintain relationship with customers (parents and students)
Follow up, Support and Update the students' progress to their parents to ensure Students' pathway
Follow up Students' schedule and provide full support to make sure student have good study habit.
Take care, handle customer complaints/ requests and giving appropriate feedbacks.
Follow up and support Education Consultant (Sale) in managing student enrolment.
Improve Customer Service Quality and do surveys by NPS and other standards.
Other tasks given by Line manager.
Follow up, Support and Update the students' progress to their parents to ensure Students' pathway
Follow up Students' schedule and provide full support to make sure student have good study habit.
Take care, handle customer complaints/ requests and giving appropriate feedbacks.
Follow up and support Education Consultant (Sale) in managing student enrolment.
Improve Customer Service Quality and do surveys by NPS and other standards.
Other tasks given by Line manager.
Từ 2019 đến 2019: Nhân viên/ Có kinh nghiệm tại Wall Street English
Maintain center operation
Support Marketing and Personal Academic Coach (PAC) for Center's event
Be a reliable first point of contact for all students and guests
Deliver consistently excellent customer service
Manage class schedules and appointments
Provide feedback and appropriate study advice in accordance with the WSE Method
Carry out assigned student follow-up
Greet Walk-Ins and receive incoming calls before distributing them to Educational Consultants (EC)
Contribute to a fun English environment
Support, follow-up with other team.
Handle a variety of administrative tasks
Take ownership with extra tasks given by supervisor: Handle team's daily task arrangement, center's social club monthly schedule for students
Be Star Employee of the month in Octorber 2019.
Support Marketing and Personal Academic Coach (PAC) for Center's event
Be a reliable first point of contact for all students and guests
Deliver consistently excellent customer service
Manage class schedules and appointments
Provide feedback and appropriate study advice in accordance with the WSE Method
Carry out assigned student follow-up
Greet Walk-Ins and receive incoming calls before distributing them to Educational Consultants (EC)
Contribute to a fun English environment
Support, follow-up with other team.
Handle a variety of administrative tasks
Take ownership with extra tasks given by supervisor: Handle team's daily task arrangement, center's social club monthly schedule for students
Be Star Employee of the month in Octorber 2019.
Kỹ năng
- Growth mindset and Initiative.
- Networking, negotiation and critical thinking.
- Open listening and motivation.
- Time management.
- Service mindset.
- Digital literacy: Canva skills, basic video editing and excellent word/excel.
- Presentation.
- Networking, negotiation and critical thinking.
- Open listening and motivation.
- Time management.
- Service mindset.
- Digital literacy: Canva skills, basic video editing and excellent word/excel.
- Presentation.
Ngoại ngữ
- Tiếng Anh (Trung cấp)
Học vấn bằng cấp
Chưa cập nhật
Mục tiêu nghề nghiệp
An initiative taker and dynamic individual and adept skills in customer service, english and carefulness at work seeking to a new opportunity to apply my abilities.