Ảnh đại diện Lan (ZL2942)
Doãn Quỳnh Lan
17/12/1974
0904642***
Hà Nội
quynhlandoa***@gmail.com
Nữ
số ***, ngõ 46 Hoa Bằng, Yên Hòa, Cầu Giấy, Hà Nội
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15
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Quản lý
Hà Nội
Kinh nghiệm làm việc

Từ 2019 đến 2020: Chuyên viên tại TECHCOMBANK
Position: Training and Capability Management Specialist
 Consult and built training roadmap for Retail banking frontline staffs
 Prepare and develop lesson strategy and curriculum in accordance with current training methodologies, theories, and practices.
 Review course critiques using relevant methodologies to ascertain the effectiveness of course content and quality of instruction.
 Oversee instruction content and ensure training is incorporated in the organizations overall learning objectives.
 Manage all training activities to achive business target
 Develop internal trainers of Retail banking Distribution

Từ 2016 đến 2019: Trưởng phòng/ Quản lý cấp trung tại M-TALENT TRAINING CENTER
Position: Training manager (Report to CEO of M-Talent)
 Consult and implement organizational culture program for leaders of TNG Group
 Participate in the MSB's transformation project as a training consultant for the middle management training programs
 Coordinate and cooperate with all divisions, business units of the MSB and TNG Group to define training needs, training solutions and budget 2
 Design and develop training programs of company orientation, customer services, sales skills, self-effectiveness and management skills
 Manage all training activities to follow training master plan and to achive training target
 Recruit, manage, develop and support 5 consultants of training center and about 100 internal trainers of MSB
 Directly conduct training courses on company orientation, customer services, sales skills, train the trainer and self-effectiveness skills
 Develop and manage training management system (training regulation and policy, training database and reporting management)

Từ 2012 đến 2016: Trưởng phòng/ Quản lý cấp trung tại South East Asia Bank (SeABank)
Training Center Position: Head of training department (Report to Training center Director)
 Design and develop training programs of legal & compliance, products knowledge, sales, services, and self-effectiveness, management skills
 Coordinate and cooperate with all departments, business units of the Bank to define training needs, training solutions and to develop training courses
 Manage all training activities of the unit
 Recruit, manage, develop and support 20 internal trainers of the unit to meet all training needs of the Bank
 Directly conduct training courses on sales, service, self-effectiveness skills

Từ 2011 đến 2011: Trưởng phòng/ Quản lý cấp trung tại UDIC Investment & Real Estate Management (UDICLAND)
Human Resource & Administration Department
Position: Head of Department (Report to CEO)
 Advise the Board of Directors the organizational structure and to build the personnel management system of the company
 Develop and implement the human resource plan and budget
 Complete the project to build a remuneration and rewards system; performance appraisal system
 Manage department in all aspects: day-by-day operations, recruitment, training and development, performance appraisal, employee relation, administration works
 Coordinate with other departments, divisions to achieve company goals
 Design and delivery training programs/courses (induction, customer service, company regulation, performance appraisal process, new policies …)

Từ 2010 đến 2011: Khác tại Vietnam International Bank (VIB)
Training Department
Position: Senior Officer (Report to Training department Director)
 Develop training master plan across divisions and set budget for training activities of VIB
 Work with training organizations and suppliers to design and develop training programs
 Support on training delivery, training curriculum and faculty, selection of participants
 Develop feedback mechanism and improvement process

Từ 2008 đến 2010: Trưởng phòng/ Quản lý cấp trung tại Prudential Vietnam Assurance plc
Regional Office Management Department
Position: Executive – External & Press Relation
3
 Establish good relationship with Local Government authorities and Media Leaders & Reporters in assigned regions
 Work with news and information media to ensure appropriate coverage of the Prudential’s activities and products.
 Combine with local media and other government organizations to organize social and charitable activities, workshops, press conferences to enhance Prudential’s image
 Plan in line with Prudential score card in order to prevent negative articles and minimize the negative effect on Prudential’s operation
 Work with Marketing Department in implementing Adverting campaigns, promote Prudential products
 Work with other departments (General Agency Development and Operation) in auditing General Agency Offices in Northern provinces to make sure these offices are following Prudential standard
 Manage corporate identity and image
 Lobby for Agency Development department to extend sale areas

Từ 2001 đến 2008: Khác tại Prudential Vietnam Assurance plc
Agency Development Department (Report to Agency development Director)
Position: Administration Senior Assistant – Team leader
 Complete all administration tasks to support the Agency Development Director in his daily management works
 Support the director and managers in their implementation of sale strategy
 Make action plan for Admin Team according to master plan of the department
 Coordinate and supervise four admin staffs to make sure admin works being completed
with high quality to support sales
 Organize events, regional business forums, meetings for the sale activities of the
Corporation in North of Vietnam
 Prepare sales reports for 8 Sale Teams (with 30 regions) in North of Vietnam
 Take minutes in Management meetings, prepare announcements and memos
 Support the budget management
Agency Training Department
Position: Administration – Assistant (Report to Agency training Director)
 Support the manager in planning training schedule for training activities of the offices
and branches in the North region of Company
 Participate in setting up admin system and procedure for the department
 Allocate training duties for trainers in compliance with the training schedule
 Prepare and ensure sufficient logistics and procedures (training documents, stationery,
training rooms and equipments) for the training activities of the Company in North of
Vietnam
 Record and make reports on training attendance for EXCO and Management team
 Support the budget management of the department
 Arrange travel accommodation and logistic for trainers

Nhân viên/ Có kinh nghiệm tại WWF – The World Wide Fund for Nature (Hanoi)
Position: Project support officer. Working on a capacity building project to raise awareness
on women’s role in nature conservation. (Report to Project Director)
 Communicate with relevant partners
 Review and translate documents from English to Vietnamese and vice versa
 Compile materials and documents for training courses; prepare slides for training
 Arrange all logistics for project development
 Assist to conduct training courses
 Facilitate the recording process for training courses
 Make report on project progress to project manager
 Support the project cost management
Kỹ năng

Transformative Coaching, Design Thinking Practitioner, Leadership, Leader Mindset Transformation Hunman resource management, Business Administration, PR basic, Presentation skill, Training skills, Applying Communication Skills in Conflict Resolution and Negotiation, Team building, Exceptional Customer Service.
Ngoại ngữ

- Tiếng Anh (Cao cấp)
Học vấn bằng cấp

Chưa cập nhật
Mục tiêu nghề nghiệp

Over 15 years of Training and Development, Sale and Business Support experience. Experience working on high visibility projects and programs. Managed and supervised technical and professional development courses for a major organizations. Built training roadmap and designed training curiculums for successoring and resourcing programs (Talent Pool, Management Trainee, Midlle Manager, Brach Manager Bootcamp, Professional Banker). Developed more than 200 banking internal trainers.