Hồ sơ ứng viên

- Incharge of all administration duties such as: process and procedure for company operation, data for accounting & finance booking
- Stationery order, arrange accommodation and transportation for trainers and his/her assistants when the training not conduct in HCMC
- Paper works & training preparation before trainings delivering at customers site
- Translate training slides, manuals, materials, business correspondence, letter templates, press release, proposal and other business documents as request from superior. Interpreter for Directors
Boards and support in conducting TNA and PTE
- Being a business executive with the key role of meeting and consulting the suitable training program to customers. Successful met all monthly, quarterly & yearly sale target

- Manage Administrative Executives, Training Assistant/Executive, Receptionist, Business
Executives, Cleaner
- Liaison with suppliers for materials printing and content review
- Incharge of recruitment process for both employees and certified trainers.
- Duty of preparing trainers' contract, service contract and follow up with payment as well
- Discuss with trainer on customers’ needs and expectation on the training to help trainer conducting training in the right manner and satisfy customers
- Review documents translation, training slides, manuals and materials, proposals, …
- Scheduling for customer training plan and coordinate to make sure suitable & convenience timetable for both customers’ side and trainers.
- Follow up after training to provide PTE report and perform excellent customer services
- Handle all the inquires and requests during pre-training, conducting training and after training in order to satisfy customer
- Conduct TNA and PTE by f2f interview, group interview, survey, mystery shopping, telephone calling…
- Coordinate for all company events include PR such as closing all training programs, ceremony after training
Sales role:
- Review proposal make sure no mistakes before sending to customers
- Consult customers what training and kind of training are suitable for their needs and / or company
- CRM (Customer Relations Management) in order to provide excellent customer services and repeat sale with these accounts

Administrative role:
- Stationery order, taxi cards controls, business trip arrangement, property management
- Business / meeting interpreter, translate Franchise manuals, contracts and other documents
- Treasury, account/finance control, salary
- Coordinator for pushing sales seminar
Training role:
- Set up the training department for internal, external – public training and Franchisee training
system and AMS (Agency Management System) and MLS (Multiple Listing System) training
- Company recruitment and selection process
- Develop training programs and conduct TNA, PTE; Coordinate to conduct trainings for Franchisee. Supervise training quality and evaluate training program. Do the report to the Franchisee and superior, and also to trainer for them to get the improvement, if necessary
- Incharge of the Franchisee transition program
- Making training proposals to meet Franchisee needs and their business / organization direction
Sales role:
- Sale admin to conduct meeting and presentation, VIP tour
- Supporting in development of Franchise package

Operation role:
- Assistant to CEO and COO
- Review legal documents to submit to government monthly, quarterly and yearly. Be representative to deal with Government and legal issue during the business.
- Represent, manage and control Winn’s representative office makes sure its smoothly operation Mai Van Lu’s Resume 5
- Treasury, account/finance control, salary
- Accommodation and transportation arrangement
- Liaison with suppliers for company purchasing. Especially with printing marketing materials for MF and Franchisee. Coordinate for company seminar and events
Franchise Development role:
- Consult, create and develop materials, plans, and other necessary documents for Franchise package. It also includes Franchisee Business and training plan
- Sales meeting and presentation including, VIP Tours, conduct system demo, and business & training plan presentation
- Deal and handle all the questions, requirements related to legal, business planning and development a Franchise account. Also provide information and solutions in order to meet and satisfy potential customers’ needs
- Servicing Franchisee accounts and Customer Relations Management (CRM)
- Successful in selling of Master Franchise and handle of the transition to the new Master Franchise of Coldwell Banker Vietnam Brand from oversea company to local company. It includes both business and legal transition

- Set up process, procedure, template forms and organization chart for the operation
- Build up company discipline policy and whole process of recruitment include: JDs for all levels, screen CVs, interview and select the right candidates meet company vacancies
- A member of Franchise Development Operation
- Assist CEO on the restructure company organization
- In-charge of Office Manager function/role during the period that company short of power. It includes consult and handle HR, Administrative works (supervise the Admin team, company car
coordinate, pantry, petty cash, project admin, contract reviewing, liaison with suppliers)
- Coordinate company events: launch, recruitment seminars, group presentation, group meeting, VIP tour, open house in show flat,…
- Meeting and dealing with difficulty customers in order to guarantee Coldwell Banker Vietnam Brand excellent customer services
Training role:
- Build the training division: training operation, internal training, external & public training, Franchisee training, especial to expanse training division becomes real estate training center
- Support sale team to conduct Recruitment Seminar in order to recruit and select Sale Associates
- Develop training manuals, materials, TNA & PTE forms/surveys as training road map/competences for internal training and Franchisee program
- Work with legal department to prepare and apply for getting the Real Estate Licensing from Construction Ministry legally conducting Real Estate Licensing programs to public.
- Customized Orientation/Induction program and conduct training as live training, discussion, roleplay and lecturer or on the job training base on the project needs.
- Customizing and conducting training for “Airport Strategy” project
- Organize successfully of the year end party and Company Birthday Celebration program for whole company (North and South): Gala dinner for both customer and employees (300 persons totally), Team building training,...

- Competence Management (CptM)
- Conduct Orientation training, quality training, cross culture training, …
- Organize and evaluate both soft skills and technical trainings
- Set up KPIs system, master training plan and implementation the plan
- Coordinate with Lead plant and GS for getting trainers/training for the plant in Long Thanh
- Apply the HR Tool to the Development System in the plant
- Consult HoD, supervisors on training topic for their team development
- Other increasing work to support HR C&B
- Training plan for all the trainees to the Lead Plan for the Loopline project
Project role:
- Preparation dossiers for getting visas and work permits for all of the trainees to Netherland for training
Mai Van Lu’s Resume 4
- Coordinate to project team in the Lead Plant on the training program for all of trainees (100 trainees for Loopline project)
- Support in training concept for SAP training for end users

- Key service & develop accounts: PVFCCo, PV Gas, Vietso Petro, ...
- Select& certify trainers who are suitable and be topic competent match customers' requirement
- Consult customer choose the right course to meet with customers' needs & plan
- Doing TNA to make sure customers' needs to be met & being process, PTE to follow up of the training and propose for the next training courses
- Review and customize training materials for customer.
- Alias with trainers for conducting training to meet customers’ requirements
- In-charge of English Club as customer’s orders. Write materials & game for the club. Being the key person to make the club is going on.
- Oversea training arranging from the logistic & training program (including tour)

- Identifying training and development needs within an organization through job analysis and regular consultation with department managers
- Designing and developing training and development programs based on both the organization’s and the individual's needs
- Considering the costs of planned programs and keeping within budgets: assessing the return on investment of any training or development programs is becoming increasingly important;
- Working in a team to produce programs that are satisfactory to all relevant needs in an organization. Compose for some of training courses as needs increasing such as crossed – culture (US – VN), interviewing skill, English Club, Test and Corner, …
Mai Van Lu’s Resume 3
- Monitoring and reviewing the progress of trainees by using questionnaires and through discussions with managers.
- Evaluating training and development programs.
- Helping line managers and trainers to solve specific training problems, either on a one-to-one basis or in groups.
- Supervising the work of trainers (training task force); & manage 8 employees in training team both SG & DN (2 training coordinators, 1 training assistant & 5 English Instructors)
- Keeping record of all employees training history
- Conducting appraisals; setting KPIs for training team

- Develop, implement and monitor training programs (TNA, annual training plan, careerpath…).
- Plan the annual budget for training and development activities
- Carry out the internal training programs including developing its training materials,providing the internal training under the forms of classroom training, demonstrations,on-the-job training, team
coaching, meetings, conferences, workshops, team-building activities….
- Monitor and report on activities, cost, and performance… as required.
- In-charge of building& monitoring the development program for career path framework of AVN
- Successful in building the career path framework include core & leadership competency applied to Performance Appraisal, Promotion, Rotation
- Consulting to create the IDP template to apply for the assessment system

- Partner with other departments on the HR disciplines, policies & procedure to line management in driving HR strategies
- Provide HR consult & support to a large range of internal customers on HR applicable policies, practices, and procedures at BU such as performance appraisal, competency framework, 365-
degree feedback for promotion (leadership) program, skill matrix allowance for production& warehouse, …
- Interpret, communicate & contribute to the development of HR department goals, objectives, and systems to BU as well as take part in analysis with BU plan workforce and Production efficiency report
- Proceed for yearly performance review, promotion, disciplinary, yearly party and other activities as business increasing. Monitor for the hiring process and the headcount balance Mai Van Lu’s Resume 2
- Key contact of HR operation support & handle issues, concerns for employees on the HR matter and/or requests
- Communicate & align with HR function to implement HR system when HR develop HRS.
Training & Development role:
- Set up the training section base on the cooperate needs and practices for startup factory
- Develop NHO (new hire onboarding) program and launching to practice, performance appraisal program and training for 1st applied
- Launching the LearnTTI online training flatform for all staff level
- Implement and monitor training budget &programs (TNA, annual training plan, performance appraisal review, careerpath development, CSR – BSCI, …).
- Monitor the multi-skill allowance scheme program for the indirect employees
- Support and moderate session of defining competency (core and leadership competency) for 365 degree feedback survey and promotion
- Plan the annual budget for training and development activities
- Carry out the internal training programs, on-the-job training, moderation on the department
operation analysis activities….