Ngành nghề
Nơi làm việc
Trịnh Thị Mỹ Linh
Thông tin nghề nghiệp
Kinh nghiệm làm việc
Từ 2018 đến 2020: Nhân viên/ Có kinh nghiệm tại SOFTLINE LABORATORY
- Looking for new Client, Approach potential client.
- Arrange to visit client, support Client for testing, give advices about testing sample.
- Negotiate for the price, and prepare the contact.
- Contact with Global team about Buyer's manual, Price,.. work directly to Buyer if needed.
- Window contact for Affiliates: make quotation, advise sample size, handle Internal subcontract samples.
- Find out the competitor price to provide best price to
client.
- Follow the weekly, monthly target.
- Liaise with clients for all correspondence including inquiries, quotation, receipt orders, payment
- Clarify unclear information of testing program with
Key Account Manger
- Coordinate with other departments (Lab/ Accountant Dept,…) during order processing.
- Strengthen relationship with clients, receive their feedbacks and have proper actions, coordinate with Solfline Lab Manager to settle client’s complaint, visit Lab, and claims
- Define potential clients and approach them via phone, emails, etc.
- Received an average 95% customer satisfaction rating, 15% higher than company average
- Set up the meeting and training for Client if any.
- Arrange to visit client, support Client for testing, give advices about testing sample.
- Negotiate for the price, and prepare the contact.
- Contact with Global team about Buyer's manual, Price,.. work directly to Buyer if needed.
- Window contact for Affiliates: make quotation, advise sample size, handle Internal subcontract samples.
- Find out the competitor price to provide best price to
client.
- Follow the weekly, monthly target.
- Liaise with clients for all correspondence including inquiries, quotation, receipt orders, payment
- Clarify unclear information of testing program with
Key Account Manger
- Coordinate with other departments (Lab/ Accountant Dept,…) during order processing.
- Strengthen relationship with clients, receive their feedbacks and have proper actions, coordinate with Solfline Lab Manager to settle client’s complaint, visit Lab, and claims
- Define potential clients and approach them via phone, emails, etc.
- Received an average 95% customer satisfaction rating, 15% higher than company average
- Set up the meeting and training for Client if any.
Từ 2014 đến 2018: Nhân viên/ Có kinh nghiệm tại SGS VIETNAM
- Receive orders from Global Client
- Check Application form/Testing request: client information, sample information, parameters requested, kind of service
- Prepare Sample delivery form and deliver sample to
lab or subcontractor
Input data on file management list
- Send order confirmation
Make the contract
- Receive and solve the complaint from the client
- Follow payment, check overdue debt and push client via email, phone
- Training for new employees
- Participate in business meeting to plan and develop
services.
- Check Application form/Testing request: client information, sample information, parameters requested, kind of service
- Prepare Sample delivery form and deliver sample to
lab or subcontractor
Input data on file management list
- Send order confirmation
Make the contract
- Receive and solve the complaint from the client
- Follow payment, check overdue debt and push client via email, phone
- Training for new employees
- Participate in business meeting to plan and develop
services.
Từ 2013 đến 2014: Nhân viên/ Có kinh nghiệm tại FREETREND INDUSTRIAL LIMITED
- Manage quantity and quality of product at line.
- Make the production plan daily.
- Take responsibility for products which are defected
- Control the quality product to make sure it is passed QC.
- Learning the new procedure for new style.
- Training the procedure to new employee..
- Make the production plan daily.
- Take responsibility for products which are defected
- Control the quality product to make sure it is passed QC.
- Learning the new procedure for new style.
- Training the procedure to new employee..
Kỹ năng
- Proficient in MS Outlook, MS Word, MS Power Point, MS Excel.
- Fluent in English
- Able to identify and act upon potential sales opportunities
- A clear and confident telephone manner
- Ability to communicate effectively with a wide range of customers
- Dealing with customer complaints.
- Good interpersonal skills, able to learn quickly, having sense of responsibility and work well under high pressure
to deadlines and targets.
- Work well in individual and in team or group
- Fluent in English
- Able to identify and act upon potential sales opportunities
- A clear and confident telephone manner
- Ability to communicate effectively with a wide range of customers
- Dealing with customer complaints.
- Good interpersonal skills, able to learn quickly, having sense of responsibility and work well under high pressure
to deadlines and targets.
- Work well in individual and in team or group
Ngoại ngữ
- Tiếng Anh (Trung cấp)
Học vấn bằng cấp
- Cử nhân tại Đại học Nông Lâm TP.HCM
Mục tiêu nghề nghiệp
- To work in the challenging environment, utilize my knowledge and sharpen my skills so as to contribute to the success of company
- Don't stop to develop myself, study everyday to get beyond my limit.
- Don't stop to develop myself, study everyday to get beyond my limit.