Hồ sơ ứng viên

HROPERATION MANAGER July 2019 – Present
Provide guidance, support and coaching to theHR team on employee services, compensation/benefits, labor relations to ebsure best HR practices. Perform functions to effectively plan of Finance, Logistics and Event management, Communications, Monitoring-evaluation-learning, and customer service.

HR primary responsibilities:
• Be responsible for designing/executing HR policies, Compensation & Benefit, budget management and administration service.
• Develop and maintain human resources information systems to provide business intelligence data for management.
• Perform HR data analysis to identify root causes of issues impacting performance. Uses that information to find solutions and options to guide management on corrective actions.
• Recommend employee relations practices necessary to establish a positive employer – employee relationship and promote a high level of employee morale and motivation. It also involves to oversee investigations related to employee complaints or concerns.
• Counsel management team about the company’s disciplinary process and provide guidance on employment issues.
• Supervise activities of the Institute which include training, motivating, and disciplining.
• Planning, organizing, and controlling the activities and actions of the HR department.
• Contributing to the development of Institute’s goals, objectives, and systems.
• Creating and revising job descriptions&Conducting annual salary surveys.
• Developing, analyzing, and updating the company’s salary budget and evaluation program.
• Developing, revising, and recommending personnel policies, company’s handbook and procedures.
• Overseeing recruitment efforts for all personnel, including writing and placing job ads.
• Conducting new employee orientations and employee relations counseling, overseeing exit interviews.
• Maintaining department records and reports.
• Maintaining company directory and other organizational charts.
Finance &GA Managementresponsibilities:
• Ensure smooth running of all administrative functions in the country office
• Develope and improve HR & Administrative systems, policies, and procedures
• Manage and control budget plan of HR & departments & office.
• Manage PIT reports & finalization with Tax Department.
• Manage office’s facilities/inventory
• Oversee special projects and tracking progress towards company goals.
• Manage security inside and outside company, make company security procedures.
• Work with Government’s agencies, Education and Training department board.
• In charge of environment, fire prevention and fighting, labor safety, safety food.

HR &OPERATIONS MANAGER July2014 – July 2019
Operations:
• Oversee the overall performance of administration tasks to ensure the smooth operations of the office.
• Develop a creative, positive& healthy office environment, organizational culture for both offices in Hanoi and Ho Chi Minh City that empowers employees to do their best at work.
• Supervise the office correspondences, procedures, policy implementation, record maintenance, filing and indexing.
• Supervise the maintenance of office IT equipment, services providers, purchase orders, office-related matters.
• Act as the primary point of contact for local authorities and Headquarter staff on operational issues of company insurance, licensing,contracts and agreements, legal areas, partner relationships, strategies, required approvals and accreditations.
• Manage employees/VIP visitors with all aspects of international travel (visa, accommodation, transportation, logistics arrangement…)
• Manage and follow up with the preparation of reports and documents for compliance with local government entities.
• Responsibility for internal and external matters pertaining to the Operation Manager duties.
• Responsibility for performance management and improvement tracking systems, employee orientation, development, and training.
• Bring coordination between the top management and the workers of all departments;ensure the effective and economic performance of work and lead to the promotion of the staff.
• Manage employee relations, company-wide committee facilitation and participation, company employee communication.
• Organize staff events and take care of staff welcome/welfare, health reporting, and employee services.

Human Resources:
• Responsible for aligning HR strategies, programs and initiatives to business objectives.
• Support and consult the management on the delivery of effective HR policies, organizational structure, corporate culture, employment relation (staff motivation, labor contract, disciplinary actions, and termination of employment…) and other human resources management issues.
• Develop and supervise the implementation of policies, procedures & human resources management system incorporating OS’s policies/procedures and local legal requirements.
• Make plan and develop HR Projects to ensure that Project activities are practical in the company.
• Implement internal policies and ensure compliance to local labor laws and manage employee relations issues, reducing legal risks and ensuring regulatory compliance.
• Manage and handle employment relationship issues in compliance with labor laws.
• Organize and conduct recruitment activities in professional manner.
• Implement payments of staff payroll, personal income tax, compulsory insurance, and other related benefits, keep the management updated with the market surveys and trends in compensation.
• Organize and support line managers in implementation of the performance management system.
• Work closely with Management in staff development, coordinate orientation programs, plan and conduct trainings on soft skills for staff, include personnel records and information management;

FINANCE& ADMIN OFFICER July 2009 – June 2014
• Acting as cashier to receive all cash donations at the Hanoi Office and make sure bank account are in good management.
• Management of all financial transactions into QuickBooks, filling departments’ expenses reports.
• Budget and financial report: providing timely, accurate, and relevant financial information for review by Finance Director before reporting to head office in the USA.
• Preparing and processing Finance transactions with the bank, filling system and other administrative issues.
• Recorded accounting reports, reconciled account balance and worked with bank, and reported all accounting issues to Operation Smile Headquarter.

REGIONAL EXECUTIVE ASSISTANT July 2007 – June 2009
Regional Director
• Provide administrative support for Regional Director in this successful healthcare organization, supporting all director-level projects and information-management processes.
• Compiled and analyzed data from monthly reports to prepare Director’ presentations to executive management.
• Carrying out specific projects and research for Director.
• Developed internal correspondence that facilitated effective communication and transfer of information between regional offices and Head Quarter in USA.
• Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks.
• Proven track record of accurately completing research, reporting, information management, marketing, and development efforts within budget requirements
• Developed and scheduled all executive-level meetings and travel. Prepared bi-weekly time, expense, and travel reports. Managed invoicing and billing processes for Regional Director.
• Provides support in making transactions on line for CitiDirect system, acts as liaison with OSI staff/manager in charge for OSI Regional Office issues in Vietnam.
Regional Operation Manager
• Assisted Regional Operation Manager in improving the operational systems, processes and policies in support of organizations mission, support better management reporting, recruitment and ongoing development of a superior workforce.…
• Responsibility for performance management and improvement tracking systems, employee orientation, development, and training logistics and recordkeeping;
• Assisting with employee relations, company-wide committee facilitation and participation, company employee communication;
• Compensation, benefits administration and recordkeeping. Employee safety, welfare, health reporting, and employee services;
• Maintaining employee files and the HR filing system;
• Assisting with the day-to-day efficient operation of the HR office.

DIRECTOR ASSISTANT December 2006 – June 2007
• Translate document for Director
• Perform general clerical duties to Director.
• Maintain hard copy and electronic filing system, office inventory.
• Research, price, and purchase office furniture and supplies.
• Coordinate and maintain records for staff information, company credit cards and office keys components.
• Setup and coordinate meetings, traveling and conferences for Director. Organizing and attending meetings and ensuring Director is well-prepared for meetings.
• Deputizing for the manager, making decisions and delegating work to others in the Director's absence.
• Carrying out specific projects and research

GUEST RELATIONSHIP OFFICER July 2006 – November 2006
• Handle front office duty including check-in and check-out of guests
• Handle complaints and feedback of guests. Reports all complaints of any occurrence of an unusual nature to Guest Relations Supervisor and / or Guest Relations Manager.
• Cultivates and maintain a close relationship with all hotel guests, more so to the regular guests, important person, very important person, and corporate important person to ensure they are well taken care of and coordinates with all departments to maintain high standard and level of guest services.
• Welcomes, meet, greet, and escort arriving VIPs and Capital Club Floo guests upon check in and as many other guests as possible upon arrival and escorts them to their rooms / suites.
• Researched existing documents and reports related to guest volume visiting Vietnam.
• Compiled and analyzed the data collected to present to the senior research team to develop relevant materials focusing on guest relationship