Hồ sơ ứng viên

 Window contact, coordinate HQ in US, Taiwan Office, supplier and customer.
 Coordinated, follow the procedure of an order from beginning to the end.
 Solved the problem, claim influence to deliver shipment, such as, customs declaration, trucking, load & unload goods, quality of goods,etc.
 Built good relationship with customer, partner to make sure to be a good connector.
 Made weekly, monthly, yearly performance report
 Trained new customer using system and how to place order.
 Kept customer account information current and accurate by preparing, completing and processing forms and database changes
 Completed special forms and required documentation to help callers obtain needed services and resolve issues
 Collected customer feedback and recommended procedural or product changed to enhance future service delivery
 Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints.
 Be sure customer feel appreciated and encouraged their continued support.
 Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fills rate
 Understood market segment to have the reasonable forecast to prepare material, having suitable production plan and suitable business strategies.
*****Reason for leaving : it's my personal reason, my dad got sick seriously, I felt so regret to stop my 5 years career but I had no choice at that time. I hope to start again my career at the company where helps me spread my wings.

 Do market research
 Build marketing plan, coordinate related teams to implement the plan
 Do report after every campaign finished
 Find potential partners to cooperate
 Be responsible Company website content, and Fanpage traffic, such as: facebook, wechat, zalo
 Organize the exhibition fair
 Do business analysis and monthly strategies.
 Work with the services of marketing and publicity to provide campaign support including writing press releases and marketing copy, brainstorming social media strategy.
 Give the idea to design marketing tools, improve product packaging and coordinating promotional materials.
 And other tasks are assigned by marketing director and general director

Co-ordinated departments to complete the project on
time to meet customer requirement and deadline.
- Prepared related documents for company meeting
- Do market research to build business and marketing strategies
- Built relationship.
- Built company website content.
- Negotiated and signed contract with customers or
partners.
- Be in charge of company recruitment
- Office administration
- And other tasks were assigned by Director

 Managing customer resource, input order and follow the delivery status.
 Contact customers to follow the feedback.
 Coordinate related teams to complete the order , meet the deadline and customer request.
 Solve customer claim.
 Build good relationships with partners, customers before and after the completion of the project.
 Speak up idea to build the sales and marketing strategy.
 Handle customs document, negotiated and signed sale contract.

At the second year of IMBA course I worked as an
teaching assistant to my Advisor. He's the chairman of
Marketing and Logistics Department.

- I worked there as an internship on that summer.
- Work at Sale Department

- I was here as an assistant to professor of Hospitality Department. My professor is a director of this Department also.
- Assist Director manage documents and translating among Chinese, English, Vietnamese when needed.
- Checking equipments at department, kitchen appliances, and relevant appliances in hospitality field.
- Organizing events on holidays or special events at
Department.