Ngành nghề
Nơi làm việc
Y Sa Faty
Thông tin nghề nghiệp
4
Đại học
Nhân viên/ Có kinh nghiệm
Tp Hồ Chí Minh
Kinh nghiệm làm việc
Từ 2016 đến 2017: Nhân viên/ Có kinh nghiệm tại Sutherland Global Service Malaysia Sdn Bhd
- Worked for Uber project (Social Media Team, Incident Response Team).
- Handle customer inquiries both telephonically and by email with those critical thinking and urgent cases for SENA, which occurs during the trip in a professional manner.
- Well-communicate within teammates to handle difficult and urgent situations.
- Contacting customers (rider and driver); collecting information from both side; translating the conversation and escalating to city team.
- Monitoring and led the team in responding queries though social media.
- Enthusiastic in solving customer inquiries and also focus deeply on customer satisfaction.
- Handle customer inquiries both telephonically and by email with those critical thinking and urgent cases for SENA, which occurs during the trip in a professional manner.
- Well-communicate within teammates to handle difficult and urgent situations.
- Contacting customers (rider and driver); collecting information from both side; translating the conversation and escalating to city team.
- Monitoring and led the team in responding queries though social media.
- Enthusiastic in solving customer inquiries and also focus deeply on customer satisfaction.
Từ 2017 đến 2019: Nhân viên/ Có kinh nghiệm tại PayPal Malaysia Service Sdn Bhd
Handle customers query required from 19 countries within APAC.
Assisting customers to resolve inquiries related to payment, withdrawal, send payment, refund via email, call and escalation tools.
Reporting and escalating any issue related to missing refund or withdrawal.
Supporting Fraud Analyst and Sanction Investigator Team in identifying any fraudulent and compliance Limiting accounts as appropriate or lifting limitation based on appeals.
Monitoring, evaluating and reporting all suspicious account with high risk. Reviewing all documents in order to align with PayPal regulation.
Ensure all the documents provided by customers are valid. Proactively recommended and educate users about feature and benefits of PayPal products and how to use their accounts.
Provide expert solutions for in risk related questions and concerns as well as dispute, claim cases.
Assisting customers to resolve inquiries related to payment, withdrawal, send payment, refund via email, call and escalation tools.
Reporting and escalating any issue related to missing refund or withdrawal.
Supporting Fraud Analyst and Sanction Investigator Team in identifying any fraudulent and compliance Limiting accounts as appropriate or lifting limitation based on appeals.
Monitoring, evaluating and reporting all suspicious account with high risk. Reviewing all documents in order to align with PayPal regulation.
Ensure all the documents provided by customers are valid. Proactively recommended and educate users about feature and benefits of PayPal products and how to use their accounts.
Provide expert solutions for in risk related questions and concerns as well as dispute, claim cases.
Từ 2019 đến hiện nay: Nhân viên/ Có kinh nghiệm tại Schumberger Procurement & Support Services Sdn Bhd
Provide rapid, high quality and validated response to all queries and requests from employees, managers Coodinate internally per defined procedures & uses HR knowledge management tools to response with
resolution. Conducts research, analyzes data, provides ad-hoc
reports and presents feedback on assigned projects.
Delivers data analytics to create insight on employee queries and development of action plans. Ensures compliance with the Data Privacy & Protection Guideline. Responsible for communication and interpretation for HR Procedures and Policies. Partcipating in team projects that address strategic initiate. Support HR Manager on performance management and evaluation program.
Support HR Manager on development and updating
HR policies and procedures. Attendance report to payroll team.
Update entry exit and transfer information in SAP. Manage data change & make sure system employee
data accuracy and timely. Prepare confirmation letter, termination letter, probation letter as requested.
resolution. Conducts research, analyzes data, provides ad-hoc
reports and presents feedback on assigned projects.
Delivers data analytics to create insight on employee queries and development of action plans. Ensures compliance with the Data Privacy & Protection Guideline. Responsible for communication and interpretation for HR Procedures and Policies. Partcipating in team projects that address strategic initiate. Support HR Manager on performance management and evaluation program.
Support HR Manager on development and updating
HR policies and procedures. Attendance report to payroll team.
Update entry exit and transfer information in SAP. Manage data change & make sure system employee
data accuracy and timely. Prepare confirmation letter, termination letter, probation letter as requested.
Kỹ năng
Exceptional communication and networking skills
Successful working in a team environment, as well as independently
The ability to work under pressure and multi-task
Language: Vietnamese (Native), English
Computer: Microsoft Office ( Word, Excel,
Powerpoint, SAP)
Problem-solving; Risk Management; Customer
Relationship Management; Leadership Management
Financial Institution
Successful working in a team environment, as well as independently
The ability to work under pressure and multi-task
Language: Vietnamese (Native), English
Computer: Microsoft Office ( Word, Excel,
Powerpoint, SAP)
Problem-solving; Risk Management; Customer
Relationship Management; Leadership Management
Financial Institution
Ngoại ngữ
- Tiếng Anh (Trung cấp)
Học vấn bằng cấp
- Cử nhân
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