Hồ sơ ứng viên

Manage back office team to implement process and daily opera3on effec3vely.
• Maintain and develop good rela3onship with clients, vendors, suppliers to protect base accounts.
• Timely feedback to customers requested informa3on, service/program queries, complaints, etc.
• Resolve service delivery issues by clarifying customer’s complaint; determining the root cause of the problem; selec3ng
and explaining the best solu3on to solve the problem and expedi3ng the required correc3ve ac3on.
• Maintain a record of customers feedback, either complaints or praise, and use 3 implement a new strategy to improve
service quality.
• Support the sales network and footprint with the goal to increase the sales revenue by ensuring a smooth on-boarding
of new accounts thru good customer service and on-boarding plan.
• Coordinate with other departments to ensure the customer bookings are not interrupted, reports are released as per
TAT and accurate.
• Set up training plan for team members and execute it accordingly.
• Adhere to BV CPS quality requirements.
• Oversee the he customer service and back office opera3on for Vietnam, Cambodia, Indonesia and Philippines

• Oversee the opera3on of Digital Sales Department to drive sales of VPBFC’s products & services to new & exis3ng customers to achieve objec3ves, targets and strategy of VPBFC
• Planning/budge5ng
• In charge of proposing & developing business plans & strategies to acquire new customers & maximize Digital sales figures as part of overall VPBFC’s sales strategy
• Monitor ac3on plan & budget within Digital sales team to ensure their opera3on is sufficient.
• Day to day ac5vi5es
• Manage daily ac3vi3es of Digital Sales team including suppor3ng staffs to persuade & sell VPBCF’s products & services;
other essen3al skills in workplace
• Ensure all Sales staffs can understand customers needs as well as market trends to sell products & services sufficiently
• Cooperate with Sales Channels, Business Development Department, Marke3ng to develop & execute new Digital sales
marke3ng strategies when required.
• Develop sophis3cated perspec3ve on most effec3ve products for different customer segments, 3mes of day, etc.
• Ensure Digital sales team’s compliance with VPBFC’s policies & regula3ons
• Undertake other tasks assigned by Center Director
• Management of Repor5ng Units
• Periodic sales reports from Assistant, Sup, Team leader and Specialist

• Management of the teams, assigned in the Call Centre, Campaign Execu3on and End-to-End X-sell Opera3ons.
• Develop and maintain Auto-dialer using Genesys system.
• Define logic on the data alloca3on in Auto-dialer to ensure the conversion rate of eligible base for each month.
• Designed customer lifecycle management strategies
• Define all the phases of the customer lifecycle (Applica3on, X-Sell, Topup, Disbursement) for all products (loans, credit
card)
• Cooperate on the product development and the process changes and enhancements
• Closely cooperate with CRM teams (IT team, Genesys team) and cross-department teams (Risk, Product/BD, CCBC team
etc.)
• Suppor3ng Director of Telesales and managing daily ac3vi3es of Telesales sales team.
• Reports to the Telesales Director on overall effec3veness of X-sell opera3ons.
• In charge of controlling and steering the X-sell Call Centre in order to meet the process and unit KPI’s.
• Ensure Telesales team’s compliance with VPB FC’s policies and regula3ons.
• Ensure effec3ve development and implementa3on of IT solu3ons.
• Undertake other tasks assigned by Director of Telesales and Sales Division Director.
• Planning/budge3ng
• In charge of proposing & developing business plans & strategies to acquire new customers & maximize telesales team
figures as part of overall VPB FC’s sales strategy
• Suppor3ng Director of Telesales and Third Party Centre in managing daily ac3vi3es of Telesales sales team including
suppor3ng staffs to persuade & sell VPB_FC’s products & services via phone calls; other essen3al skills…
• Update and follow up sales result, feedbacks from others to push TSTL /TSA to keep track and improvement
• Lead and assign TSTL/TSA to implement tasks on 3me
• Assist Director of Telesales and Third Party Centre to manage telesales teams such as recrui3ng, training or suppor3ng
difficult situa3on
• Responsible for driving aggressive customer acquisi3on through Telesales ac3vi3es to maximize sales figure
• Closely monitor Telesales team & seek opportuni3es to improve team produc3vity
• Ensure Telesales team’s compliance with VPB_FC’s policies & regula3ons
• Ensure effec3ve development and implementa3on of IT solu3ons
• Undertake other tasks assigned by Director of Telesales and Third Party Centre

• Qualify leads from marke3ng campaigns as sales opportuni3es
• Contact poten3al clients through cold calls and emails
• Present our company to poten3al clients
• Iden3fy client needs and suggest appropriate products/services
• Customize product solu3ons to increase customer sa3sfac3on
• Build long-term trus3ng rela3onships with clients
• Proac3vely seek new business opportuni3es in the market
• Set up mee3ngs or calls between (prospec3ve) clients
• Stay up-to-date with new products/services and new pricing/payment plans
• Report to the General Director
• Other tasks as arranged by the General Manager
• Prospect for poten3al new clients and turn this into increased business.
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportuni3es. * Meet poten3al clients by growing, maintaining, and leveraging your network.
• Iden3fy poten3al clients, and the decision makers within the client organiza3on.
• Research and build rela3onships with new clients.
• Set up mee3ngs between client decision makers and company’s prac3ce leaders/Principals.
• Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and
objec3ves.
• Handle objec3ons by clarifying, emphasizing agreements and working through differences to a posi3ve conclusion. *
Use a variety of styles to persuade or nego3ate appropriately.
• Present an image that mirrors that of the client.
• Client Reten5on
• Present new products and services and enhance exis3ng rela3onships.
• Work with technical staff and other internal colleagues to meet customer needs.
• Arrange and par3cipate in internal and external client debriefs.
• Business Development Planning
• Atend industry func3ons, such as associa3on events and conferences, and provide feedback and informa3on on market
and crea3ve trends.
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribu3on channels.
• Iden3fy opportuni3es for campaigns, services, and distribu3on channels that will lead to an increase in sales.
• Using knowledge of the market and compe3tors, iden3fy and develop the company’s unique selling proposi3ons and
differen3ators.
• Management and Research
• Submit weekly progress reports and ensure data is accurate.
• Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
• Forecast sales targets and ensure they are met by the team.
• Track and record ac3vity on accounts and help to close deals to meet these targets.
• Work with marke3ng staff to ensure that prerequisites (like prequalifica3on or geung on a vendor list) are fulfilled within a 3mely manner.
• Ensure all team members represent the company in the best light.
• Present business development training and mentoring to business developers and other internal staff.
• Research and develop a thorough understanding of the company’s people and capabili3es.
• Understand the company’s goal and purpose so that will con3nual to enhance the company’s performance.

Oversees the daily running and management of a call center, overseeing a sales team, mee3ng any sales targets and the
development and training of telesales staff.
• Ensuring collected premiums for all signed up insurance policies.
• Coaching, inspiring and mo3va3ng a sales team.
• Ensuring the team meets the sales targets.
• Sales training, development, and performance management.
• A good understanding of the market dynamics in the respec3ve sector.
• Developing sales strategies to guarantee success and growth.
• Developing and maintaining customer rela3onships
• Disciplined use of CRM system, communica3on and customer management.
• Handling customer complaints and enquiries.
• Monitoring random calls for quality assurance.
• Forecas3ng and analysing sales data.
• Regular repor3ng of KPI’s to directors
• Keeping to targets and managing KPI’s.

● Handle legal maters in terms of nego3a3on with the setlement of claims.
● Oversees insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable
damage.
● Ensures complete and sound claim setlements, legal reviews and inves3ga3ons in accordance with company
policies and procedures.
● Accountable mainly for Property Loss and Casualty Loss setlement.
● Perform calling of insured and Third Party claimants.
● Inves3gate access, analyze and evaluate claims.
● Establish and implement short- and long-range goals, objec3ves, policies, and opera3ng procedures in Bodily
Injury department.
● Supervise the planning and development of the department.
● Managing a team of adjusters and examiners
● Working with management to adjust procedures as needed
● Ensuring legal compliance of the claims process
● Atending educa3onal sessions in the event of new laws or changing business direc3ves in Life and Non-life licensure.

● Supervise day-to-day opera3ons in the customer service department.
●Create effec3ve customer service procedures, policies, and standards.
●Manage the approved budget of the customer service department.
●Respond to customer service issues in a 3mely manner.
● Develop customer sa3sfac3on goals and coordinate with the team to meet them on a steady basis.
● Implement an effec3ve customer loyalty program.
● Responsible for daily requisi3ons inputed into MXP Procurement System.
● Prepare in advance daily func3on sheets for every cruise.
● Checks and update all work orders inputed in Espresso, and make daily walk around for follow up.
● Maintain accurate records and document all customer service ac3vi3es and discussions.
● Assess service sta3s3cs and prepare detailed reports on your findings.
● Iden3fy and assess customers' needs to achieve sa3sfac3on
● Provide accurate, valid and complete informa3on by using the right methods/tools
● Handle complaints, provide appropriate solu3ons and alterna3ves within the 3me limits and follow up to ensure
resolu3on
● Keep records of customer interac3ons, process customer accounts and file documents
● Follow communica3on procedures, guidelines and policies
●Stay informed on the latest industry techniques and methods

• Coordinate and nego3ate with clients in New York, Singapore, China, Taiwan and Hong Kong.
• Assist in the development of specifica3ons for product enhancements and upgrades.
• Prepare correspondences and memorandum.
• Maintain and organized filing system.
• Take charge in the absence of Administra3ve Manager.
• Repor3ng to Managing Director.
• Conduc3ng research u3lizing a variety of research techniques and strategies including using Proxy01, Avaya and
Siebel.
• Collect, organize, modify track, and communicate informa3on flow from Interna3onal offices.
• Map data flows in support of automa3ng data processing.
• Coordinate and nego3ate with clients in New York, Singapore, China, Taiwan and Hong Kong.
• Ensure accuracy and completeness of all data entered.
• Record daily atendance of employees in Excel format.

• Responsible for the daily management and control of data input into MRP system.
• Responsible for implemen3ng opera3onal controls and correct logis3cal flow of JBA S21 MRP system.
• Check and review data parameters input by the system.
• Coordinate with all concerned for the correc3on and compele3on of data.
• Maintain Key Perfomane indicators such as Data Parameter performance, JBA down3me report, booking performance
and other performance monitoring.
• Check physical inventory if needed to verify exis3ng data in JBA systems 21.