Ngành nghề
Nơi làm việc
Nguyễn Hồ Ngọc Anh
Thông tin nghề nghiệp
5
Đại học
Trưởng phòng/ Quản lý cấp trung
Tp Hồ Chí Minh
Kinh nghiệm làm việc
Từ 2015 đến 2017: Nhân viên/ Có kinh nghiệm tại Home Credit Vietnam
Issue warnings and persuade customers to pay.
Answer questions about the loan as far as my knowledge
Reach 100% KPI target, collect more than 1 billion per
month
Top 5 highest performances of department
Answer questions about the loan as far as my knowledge
Reach 100% KPI target, collect more than 1 billion per
month
Top 5 highest performances of department
Từ 2018 đến 2020: Nhân viên/ Có kinh nghiệm tại Leflair Ecommerce
Make sure correct procedures are followed and routinely
give directions to all member on what to do and how to
improve
Contribute to customer service’s standard procedures in
order to constantly meet and improve the Service Level
Agreement such as Return, Reship and Warranty
Analyze database to report satisfaction rate, contact reason
trend and operation performance
Maintain more than 80% total agent reach their KPI
Maintain full resolution within 8 hours > 70% and serve
within 3 hours all channel (Call, Facebook, Email)
Build a contest to push the capabilities of each member
Complete FAQs project
give directions to all member on what to do and how to
improve
Contribute to customer service’s standard procedures in
order to constantly meet and improve the Service Level
Agreement such as Return, Reship and Warranty
Analyze database to report satisfaction rate, contact reason
trend and operation performance
Maintain more than 80% total agent reach their KPI
Maintain full resolution within 8 hours > 70% and serve
within 3 hours all channel (Call, Facebook, Email)
Build a contest to push the capabilities of each member
Complete FAQs project
Từ 2020 đến 2020: Khác tại PingPong company
Kỹ năng
- Problem-solving - with ability to generate ideas and solutions
- MS Office
- English level: intermediate Listening, Speaking and Writing
- Pro-active - independent with proven ability to work in a high pressure environment
- Organizational and project management skills
- MS Office
- English level: intermediate Listening, Speaking and Writing
- Pro-active - independent with proven ability to work in a high pressure environment
- Organizational and project management skills
Ngoại ngữ
- Tiếng Anh (Trung cấp)
Học vấn bằng cấp
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Mục tiêu nghề nghiệp
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