Hồ sơ ứng viên

Operating store: control Profit and Lost, other issues about store working environment. Setting goals for the team, developing organizational capability, and modeling how we work together. Developing strategic and operational plans for the team, managing execution, and measuring results. Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events. Managing all aspects of store operations, including organization, maintenance, and purchasing functions. Monitoring and managing store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements. Utilizing management information tools and analyzes financial reports. to identify and address trends and issues in store performance. Providing partners with coaching, feedback, and developmental opportunities and building effective teams
Achievements:
Helped store to get 90/100 in Customer Service Score over the last year. Found a good chances to increase sales by connecting with customers to sale Merchandise, whole beans which lead to the achievement in monthly sales and comp sales Target. Promotes successful 2 partners from Barista to Shift Supervisor Position and 1 partner from Shift Supervisor to Assistant Store Manager Training. Coffee Master Certificate, Classroom Facilitator Certificate and
Advanced Classroom Facilitator Certification.

Assisting the store manager in executing store operations during scheduled shifts. Deploying partners and delegating tasks so that partners can create and maintain the Starbucks Experience for the customers. Maintaining a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipating customer and store needs by constantly evaluating environment and customers for cues. Communicating information to manager so that the team can respond as necessary to create the Third Place environment during each shift. Assisting with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed;
Providing feedback to store manager on partner performance during shift. Providing quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Achievements:
In-Charge of the cleaning, maintenance and Quality
Assurance Standards Audit (QASA) standards and contributed to the
successful go Third party QASA Audit. Built the Third Place for customer through leadership and coaching;
contributed to store Customer Voice at always above 75/75. Successfully supported Store Manager in coaching and develop partners performance in store.

Solving billing problems and handled customer inquiries. Managing cash flow and adequate change for all every working-day. Observing, controlling the daily operations and ordering form supplies, ensuring fully stock for serving at the restaurant. Doing inventory checks before opening and after closing. Learning from how to be master in million-dollar budgeting, cost management, and inventory planning. Participating in planning and executing sale buildings activities. Taking in charge of Quality, Services and Cleanliness assurance within the restaurant operations. Achievement: Be acknowledged about how to maintain food quality, hygiene and preparation techniques. Become Shift manager from Manager Trainee after only 3 months
due to effective performance and attitude. Found a good chance to increase sales by connecting with customers
to find many large food orders (over 100 meals) and also making good relationships.

Delivering high quality food and drinks for customers. Providing good customer services. Models and demands positive work ethic in day to day activities as a role
model for own trainees. Accommodating techniques guidance to new team members and assist in training programs. Fulfilling any other duties of the restaurant manager/ or the department manager assigns. Achievements: Became Crew Trainer from Crew in only 3 months of service. Completed successfully training new members becoming qualified crews on time.